Please email from the email address you used to purchase and we will be happy to resolve this for you promptly. I do not see any emails from you in our Sales or Support inbox asking for a cancellation under your forum account email address.
Yes, to cancel your lease subscription, you need to email as our Cancellation Policy states. I tried tracking down your email address to look up your account, but the email address associated with your forum account is not in our system at all - not tied to a free trial or a purchase. Original: Hi Michael, we're happy to help resolve this for you.
We will check for your incoming email now and handle the cancellation for you.
Update: Hi Michael, thank you for updating this.
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